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Getting
Computer HELP!
When you need help with a problem, a password reset, a hardware
problem, a problem accessing the online videos it is sometimes confusing to know who to go to. See the descriptions below and if you are still unsure
where to go for help, then contact us at time@drexel.edu and we will help you figure out who to contact.
College of Medicine Dean's Office
Technology in Medical Education (TIME) / Educational Resources
We support the applications and websites on webcampus that we have developed and can answer questions and help you resolve problems. We also support 3rd party applications for the medical school curriculum. In addition, our Educational Resources team deals with classroom and lab technology, videoconferencing and presentation technology that faculty use to teach and that you may also use during your time at Drexel. We can also point you in the right direction if you have a problem we cannot resolve or if you are unsure who to contact. We request you contact us to schedule an appointment to either Zoom remotely to help you or to schedule an appointment in-person.
Philadelphia Campus - Our office is located on the 7th floor East, room 7E03 in the Health Sciences Building on main campus; 60 N 36th St, Philadelphia, PA 19104. Send an email with a detailed description of your problem to time@drexel.edu.
For classroom technology issues email com-edresources@drexel.edu
West Reading Campus - The Educational Resources office is located on the 2nd floor right next to the main lobby in room 213. Email MJH79@drexel.edu for support |
Drexel University Information Technology
Drexel University IT manages the network, servers, email, your accounts and more. While IT does not repair computers, this office can resolve simple problems and help with wireless
access at Drexel among other things.
Drexel University IT is available
to help if you are having problems with email, domain or DrexelOne
accounts or wireless access. All password issues for your student email should be directed to Drexel IT. Phone and web support are available.
Self-Service Account Password Reset
See https://accounts.drexel.edu/
Phone Help
Accounts Help Desk and General Computer Support:
215-895-2020
(Password resets or problems logging into password protected
resources)
Web/E-mail Help
For a complete list of help support contacts, please see http://drexel.edu/it/help/support/
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