Our Modules

Health Care Communication is comprised of the following media-rich modules with over 700+ videos that demonstrate a variety of communication skills. The modules are segmented into five sections: Basic Modules, Essential Elements, Advance Elements, Communicating in Specific Situations and Communicating with Colleagues.

Basic Modules

Overview - Carol Chou, MD, University of Pennsylvania; Sally Fortner, MD, University of New Mexico; Geoffrey Gordon, MD, Oregon Health & Science University

Mindfulness and Reflection in Clinical Training and Practice - Ron Epstein, MD, University of Rochester

Therapeutic Aspects of Medical Encounters* - David Brody, MD, University of Colorado; Dennis Novack, MD, Drexel University

Balance, Self Care - John Christensen, PhD

Essential Elements

Integrating Patient-centered and Clinician-centered Interviewing-Structure and Content of the Interview - Auguste H. Fortin VI, MD, Yale University; Francesca Dwamena, MD, Michigan State University; Robert C. Smith, MD, Michigan State University

Build a Relationship – Julian Bird, MD, Kings College, London; Steven Cole, MD, SUNY at Stony Brook

Open the Discussion – Beth Lown, MD, Harvard University; Ron Saizow, MD, University of Oklahoma

Gather Information – Beth Lown, MD, Harvard University

Understand the Patient's Perspective – Beth Lown, MD, Harvard University

Share Information* – Beth Lown, MD, Harvard University

Reach Agreement – Beth Lown, MD, Harvard University

Provide Closure – Beth Lown, MD, Harvard University

Advanced Elements

Responding to Strong Emotions* – Tim Gilligan, MD, Cleveland Clinic; Barry Egener, MD, Legacy Health

Nonverbal Communication: It Goes without Saying. Computers & EHRs – Jeannette M. Shorey II MD, University of Arkansas Medical School

Understanding Difference and Diversity in the Medical Encounter: Communication across Cultures – Calvin Chou, MD, PhD, University of California, San Francisco; Ellen Pearlman, MD, New York University; Cathy Risdon, MD, McMaster University

Promoting Adherence and Health Behavior Change* - Carol Chou, MD, University of Pennsylvania; Michael Goldstein, MD, Brown University; F. Dan Duffy, MD, University of Oklahoma, Tulsa; Rob Schochet, MD, Johns Hopkins University

Shared Decision-making – Clarence Braddock, MD, David Geffen School of Medicine at UCLA

Exploring Sexual Issues – Rich Frankel, PhD, Indiana University; Elizabeth Edwardsen, MD, University of Rochester; Sarah Williams, MD, New York University

Exploring Spirituality & Religious Beliefs – Shimon Waldfogel, MD, Thomas Jefferson University; Stuart R. Sprague, PhD, AnMed Health

Communicating in Specific Situations

Family Interview – Kathy Cole-Kelly, MD, Case Western Reserve University; Tom Campbell, MD, Rochester University

Communication and Relationships with Children and Parents – Elizabeth Rider, MSW, MD, Harvard University

The Adolescent Interview – Ken Ginsberg, MD, Oana Tomescu, MD, University of Pennsylvania

The Geriatric Interview – Brent C. Williams MD, MPH, Erika Manu, MD, University of Michigan; James T. Pacala MD, MS, University of Minnesota

Tobacco Intervention – Michael Goldstein, MD, Brown University and Institute for Healthcare Communication; Susan Swartz Woods, MD, Oregon Health & Science University

Motivating Healthy Diet and Physical Activity – Geoffrey Williams, MD, Rochester University

Anxiety and Panic Disorder – Steven Locke, MD, Harvard University

Communicating with Depressed Patients* – Damara Gutnick, MD, and Steven Cole, MD, SUNY at Stony Brook

Domestic Violence* – Nielufar Varjavand, MD, Drexel University; Dennis Novack, MD, Drexel University

Alcohol: Interviewing and Advising* – William Clark, MD, Harvard Medical School; Sharon Parish, MD, Weill Cornell Medicine

The Clinical Assessment of Substance Use Disorders* – Barbara A. Schindler, MD, Drexel University College of Medicine; Ted Parran, MD, Case Western Reserve

Medically Unexplained Symptoms and Somatization* – Francesca Dwamena, MD, Michigan State University; Felice Milan, MD, Albert Einstein College of Medicine; Auguste H. Fortin VI, MD, MPH, Yale University; Robert C. Smith, MD, ScM, Michigan State University

Advance Directives – Julie Childers, MD & Eva B. Reitschuler-Cross, MD, University of Pittsburgh School of Medince; Lynn O’Neill, MD, Emory University School of Medicine

Sharing Serious News* – Timothy Quill, MD, & Catherine Gracey, MD, Carly Dennis, MD, University of Rochester; Anthony Caprio, MD, Carolias Healthcare System

Communication near the End of Life* – Muriel Gillick, MD, Harvard University

Dialog about Unwanted Outcomes– Peter Barnett, MD, University of New Mexico

Ending Clinician-Patient Relationships – Peter Lichstein, MD, Wake Forest University

Communicating with Colleagues

The Oral Presentation – Alicia Monroe, MD, Baylor College of Medicine

High Performance Teams: Diversity and RESPECT – Carol Mostow LICSW, Boston University School of Medicine: Marla Rowe-Gorosh MD, Henry Ford Hospital; Julie Crosson MD, Boston University School of Mediciine; Maysel Kemp White PhD, Healthcare Quality and Communication Improvement; Anthony L. Suchman MD, MA, FAACH, University of Rochester; Cathy Risdon, MD, McMaster University; Zeev Neuwirth, MD, MA, Carolinas Healthcare System

Talking with Impaired Colleagues – Peter Barnett, MD, University of New Mexico

Giving Effective Feedback* – Burton Landau, PhD, Drexel University College of Medicine

Professionalism: Boundary Issues* – Elizabeth Gaufberg, MD, MPH, Harvard Medical School

Effective Clinical Teaching* – Dennis Novack, MD, Allison Ferris, MD, Burton Landau, PhD, Drexel University; Ronald Saizow, MD, University of Oklahoma

*Facilitator Guides Available