Frequently Asked Questions

I own a desktop, can I use that instead of a laptop?
No.  The requirement is for a laptop computer and it may be needed on campus. In Year 3 and 4 your laptop will be used for testing.

I already have a laptop computer will this be sufficient?
The decision to upgrade your laptop is a personal one.  If your laptop computer was purchased in the last two years, you most likely do not need to buy a new one, or not buy a new one immediately. See the requirements.

Can I get an Android or other pad/tablet device instead of an iPad?
No. The requirement is for an iPad. Exams require an iPad and use Examplify for iPad.

Will my iPad that I plan to jailbreak function properly?
iPads that are jailbroken may not function properly with our required software, especially exam software and therefore will not meet the technology requirement.

What is jailbreaking?
To modify the firmware of an electronic device, especially a mobile phone, in order to remove restrictions that prevent it from running unofficial software. (from wiktionary.org)

Can I use beta versions or early release versions of operating systems?
We cannot guarantee that all software will work with early release and beta versions of any PC or mobile device operating system.

What software will I need?

• Microsoft Office 365 is available for you as a Drexel student to download free of charge.
• It incldues Outlook, Word, Excel, Power Point and many more applications which will let you view, create and edit Microsoft Word and PowerPoint compatible files.
  
• AntiVirus software

How do I set up my wireless on my laptop and connect to the Drexel wireless network?
You will connect to the wireless network named "dragonfly3". This is the wireless at the Philadelphia and Reading campuses. See more information at http://drexel.edu/it/help/a-z/dragonfly3/

I have a network (ethernet) jack on my laptop, can I use that on campus?
On campus, we do not provide jacks for hard-wired network connections to your device. All campuses have wireless connectivity.

Is an internet connection at home required?
Yes. There may be curricular activities that require you to access resources from home using the Internet.

Where can I buy a computer, iPad and other accessories?
Drexel has negotiated discounts with several major computer manufacturers which you can compare to pricing and deals from online and computer stores. Refer to DrexelOne, and then the Campus & Community tab, and then to the "Drexel's hardware partner vendors" for details. View specific instructions here to get Drexel discounts from specific manufacturers.

Where can I get my computer or device fixed?
Drexel IT does not provide repair service for student-owned computers. Drexel-IT may be able to help you evaluate your computer. You might consider a repair warranty for your device, the decision is yours.

Google for a local computer reapir store for desktops, laptops, cell phones, tablets, printers, and other devices. See http://www.drexel.edu/irt/help/repairs/ for more information.

How do I get hardware help with my iPad or get it fixed?
An Apple Store/Genius Bar can assist in diagnosing and pricing a solution to your issue. AppleCare is the extended warranty for your Apple products which you may consider when you are buying your device, the decision is yours..