Frequently Asked Questions

I own a desktop, can I use that instead of a laptop?
No.  The requirement is for a laptop computer and it may be needed on campus. In Year 3 and 4 your own laptop may be used for testing.

I already have a laptop computer – will this be sufficient?
The decision to upgrade your laptop is a personal one.  If your laptop computer was purchased in the last two years, you most likely do not need to buy a new one. 

Can I get an Android or other pad device instead of an iPad?
No. The requirement is for an iPad. Exams require an iPad and use Examplify for iPad.

Will my iPad that I plan to jailbreak function properly?
iPads that are jailbroke may not function properly with our software, especially exam software and therefore will not meet the technology requirement.

What is jailbreaking?
To modify the firmware of an electronic device, especially a mobile phone, in order to remove restrictions that prevent it from running unofficial software. (from wiktionary.org)

Are books provided electronically?
Textbooks are not provided free of charge either in hard copy or electronic. However many texts are available for iPad.

When picking Windows 10, there are different options for Windows 10. Which do I need?
Windows 10 is available in various versions such as Home, Pro, Enterprise, Education. The basic Home version is sufficient for student use, however depending on the cost difference and your budget you might consider the Pro version. Pro does include some additional features which you can see here.

What software will I need?

• You will need to be able to create documents and presentations. You will need to be able to view, create and edit Microsoft Word and PowerPoint compatible files. Microsoft Office 365 is available for you to download free of charge.
  
  
• Sophos AntiVirus

How do I set up my wireless on my laptop and connect to the Drexelmed wireless network?
You will connect to the wireless network named "dragonfly3". See more information at http://drexel.edu/it/help/a-z/dragonfly3/

Will the wireless signal from Queen Lane reach beyond the campus?
No. The signal will cover the front courtyard and the shuttle stop, but will not cross over Queen Lane and into apartments or houses.

I have a network (ethernet) jack on my laptop, can I use that on campus?
Not typically. On campus, we do not routinely provide hard wired networks jacks for you to plug in your laptop using your standard RJ-45 ethernet jack (this is the jack that looks like a wider phone jack). The entire campus has wireless connectivity.

Is a high-speed internet connection at home required?
Yes. There may be curricular activities that require you to access resources from home using the Internet. Some local contacts for various internet services (not a comprehensive list):

• VERIZON
  DSL (Digital Subscriber Line) or FIOS (High-speed Fiber Optic Line)
  Check with Verizon at www.verizon.net for availability at your location
  
  
• COMCAST
  Check with your local cable TV provider, typically Comcast at www.comcast.com

Where can I buy a computer, iPad and other accessories?
Drexel has negotiated discounts with several major computer manufacturers such as Apple, Dell and Lenovo. Please refer to DrexelOne (Campus & Community tab) and to the Drexel IT's Computer Purchases page for details.

If you decide to purchase a computer through a retail computer or electronics store be sure to print out the Technology Requirement page and take it along.

Where can I get my computer or device fixed?
Drexel IT does not provide repair service for student-owned computers. IT at Queen Lane may be able to help you evaluate your computer. You might consider a repair warranty for your device, the decision is yours.

The Computer Fixer provides ship-in, carry-in, and on-site service for desktops, laptops, cell phones, tablets, printers, and other devices. They also offer extended maintenance agreements. See http://www.drexel.edu/irt/help/repairs/ for more information.

How do I get hardware help with my iPad or get it fixed?
An Apple Store/Genius Bar can assist in diagnosing and pricing a solution to your issue. The Computer Fixer is also a resource. AppleCare is the extended warranty for your Apple products which you may consider when you are buying your device, the decision is yours..